Shipping
Australia Domestic Shipping
At Posana Skincare, we understand the excitement of receiving your carefully curated products. That's why we offer seamless Australia Domestic Shipping, ensuring your order arrives at your doorstep quickly and securely. All orders are dispatched within 1-3 business days, and shipping times typically range from 3-7 business days, depending on your location. We take pride in partnering with reliable carriers to guarantee that your luxurious botanical skincare arrives in pristine condition. Embrace the journey to rejuvenated, nourished skin with the convenience of our shipping service, designed to bring the essence of Australian wild-harvested botanicals right to you.
International Shipping
At Posana Skincare, we are excited to offer international shipping to ensure that our exquisite Australian wild-harvested botanical skincare products can reach you, no matter where you are in the world. Our commitment to quality and freshness means that you can indulge in the nourishing benefits of Kakadu Plum, Lilli Pilli, Wild Rosella, Lemon Myrtle, and Quandong, regardless of your location. Each order is carefully packaged to preserve the integrity of our luxurious formulations, and we work diligently to provide a seamless experience from our doors to yours. Embrace the power of nature and elevate your skincare routine with Posana, wherever you may be!
Returns
Return Costs
At Posana Skincare, we strive to ensure your satisfaction with our products, but we understand that sometimes returns may be necessary. If you wish to return an item, please note that the costs associated with returning products are the customer’s responsibility. We recommend using a tracked shipping method to ensure your return reaches us safely. Items must be returned within 30 days of purchase, and they should be unopened, unused and in their original packaging to qualify for a refund. For hygiene reasons, we cannot accept returns on opened or used products. Our team is here to assist you throughout the process to ensure a seamless experience.
30 Days to Return
At Posana Skincare, we believe in the quality and efficacy of our products, which is why we offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Our aim is to ensure that you experience the rejuvenating power of our Australian wild harvested botanicals with confidence. Simply reach out to us, and we will guide you through the return process, allowing you to either exchange for a different product or receive a full refund. Your satisfaction is our priority, empowering you to embrace self-love and nurture your skin with our luxurious formulations.
Returns & Exchanges
At Posana Skincare, we want you to feel confident and satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward returns and exchanges policy. You may return unused and unopened products within 30 days of purchase for a full refund or exchange. To initiate a return, simply contact our customer service team who will guide you through the process. Please ensure that items are in their original packaging and that proof of purchase is provided. Your satisfaction is our priority, and we’re here to support you on your skincare journey.